Contact Us
Got a question about one of our slots reviews, spotted something that needs updating, or just want to flag a casino we should take a closer look at? This is the place to reach the team behind brandismyth.com.
How to reach us
The quickest way to contact us is by email at [email protected]. Send us a note whenever you have a question about a bonus offer, a discrepancy in our ratings, a broken link, or feedback on your own experience signing up with any of the casinos featured on this site. We read every message and try to respond within a couple of business days.
What we can and can't help with
We're an independent review site focused on online slots and the casinos that offer them, not a customer support desk for any individual operator. A few things worth knowing before you write in:
- We can clarify how we arrived at a rating, or update a review if a bonus term or licence detail has changed since we last checked it.
- We can't process withdrawals, resolve account disputes, or verify your identity on a casino's behalf — that has to go through the operator's own support team.
- If a complaint concerns a licensed casino operating in your state, the state gaming regulator is usually the right escalation point after the casino itself.
Reporting an inaccuracy
Online slots bonuses, wagering requirements, and payment options change often, and welcome offers like the ones shown above the fold on this page can be updated or withdrawn by the casino at any time. If you notice that a listed offer, RTP figure, or licensing detail is out of date, tell us which casino and what changed — we fact-check and revise pages regularly, and reader reports genuinely help us keep things current.
If gambling has stopped being fun
If you're reaching out because gambling is affecting your finances, mood, or relationships, please don't wait on an email reply from us. Most licensed U.S. online casinos let you set deposit, loss, or time limits directly in your account, and many support voluntary self-exclusion. Our Responsible Gambling page has more detail on setting limits and where to find independent support services if you need them sooner than we can respond.
Before you write in about a specific casino
To help us answer faster, it's worth including:
- The name of the casino and, where relevant, which bonus offer you're asking about
- Roughly when you signed up or made your deposit
- A short description of the issue — a delayed withdrawal, an unclear wagering term, or a rating you think needs revisiting
This is separate from any commercial arrangement we have with the operators we cover — see our About Us page for how we research and rank casinos, and be aware that some offers on this site are commissioned, though that never decides where a casino ranks.
Other useful pages
For general terms covering how this site operates, see our Terms and Conditions. If you're based in the UK rather than the US, our page on Non GamStop Casinos may be more relevant to what you're looking for.